Scheduled Maintenance Details

This page contains all current information on the status of this scheduled maintenance.


2020-09-05 00:00:00 EDT


2020-09-05 02:00:00 EDT


Major Outage

Current Status


Impact Analysis

This is a move to new infrastructure. Please follow the instructions regarding SMTP IP address and API Address in the announcement above. If you utilized both or either and do not make the change on your end, you may experience issues with receiving email from your instance and you will experience issues with your integrations.


Scheduled Data Center Infrastructure Maintenance Window - Saturday September 5th, 2020 12:00am ET - 2:00am ET

URL prefixes covered under this maintenance window: www13, www14

We are migrating to new/refreshed infrastructure within Rackspace.

With this migration, there will be changes to our outgoing SMTP server IP address and our public REST API addresses.

Our new SMTP server IP address is:
If you whitelist our SMTP IP address, you will need to make this change on your side this weekend if your instance URL uses the www13 or www14 prefix.

If you use an API URL, due to firewall rules you have configured on your side, the corresponding IP address will need to change as follows:, =>

All migrations will follow our normal maintenance schedule time of 12am ET - 2am ET.

  • Hosted Production Team